A significant portion of insurance policyholders—often a majority—are either overpaying for their coverage or they are underinsured or both. Here's a breakdown based on available data and trends:
In the South African short-term insurance market, underinsurance and overpayment are widespread issues, particularly for property and asset coverage:
- Underinsurance in Short-Term Policies
Many South Africans insure their assets, such as homes, for market value instead of replacement value. This can create significant shortfalls in claims.
- Overpayment on Premiums
Policyholders who fail to compare insurance options or negotiate regularly tend to overpay. Research shows that shopping around for insurance can save up to 30% annually, yet 20-40% of South Africans renew policies without reviewing their coverage or exploring alternatives.
- Causes of Underinsurance and Overpayment
- Lack of Policy Reviews: Many fail to update coverage to reflect asset improvements or increased values.
- Inertia in Shopping Around: Automatic renewals often result in higher premiums without additional benefits.
- Poor Broker Communication: Limited proactive engagement from brokers leads to coverage gaps and unoptimized premiums.
These issues highlight the importance of conducting annual reviews of short-term insurance policies to ensure adequate protection at competitive rates.